Privacy Policy
1. Introduction
Elev8 Hydration Hydration ("Elev8 Hydration", "we", "us", or "our") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, purchase our products, contact us, subscribe to our communications, or otherwise interact with Elev8 Hydration.
Elev8 Hydration processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch privacy legislation, including the Algemene Verordening Gegevensbescherming (AVG).
2. Who We Are
Elev8 Hydration
KVK: 42052603
Email: elev8electrolytes@gmail.com
Website: elev8electrolytes.com
Elev8 Hydration is responsible for the processing of personal data described in this Privacy Policy, except where another party acts as an independent data controller under applicable law.
3. Personal Data We Collect
Depending on how you interact with Elev8 Hydration, we may collect the following categories of personal data:
Information you provide directly
This may include:
Name and surname
Email address
Telephone number
Billing and delivery address
Company name and business details
VAT or other business information where relevant
Order and purchase information
Payment-related information
Information provided when contacting our customer service
Information provided when subscribing to our newsletter or marketing communications
Information collected automatically
When you visit our website, certain technical information may be collected automatically, including:
IP address
Device and browser information
Operating system
Pages visited
Website interactions
Date and time of visits
Referring websites
Cookie and similar tracking information
The information collected depends on the cookies, analytics tools and other technologies used on our website.
4. How We Use Your Personal Data
We may use your personal data for the following purposes:
Processing and fulfilling orders
Processing payments
Delivering products
Providing customer service
Responding to questions and requests
Managing our customer and business relationships
Sending order confirmations, delivery updates and other service-related communications
Sending newsletters and marketing communications where permitted by law or where you have provided consent
Improving our website, products and customer experience
Analysing website usage and performance
Preventing fraud, abuse and other unlawful activity
Maintaining the security of our website and systems
Complying with legal, accounting and tax obligations
Exercising or defending our legal rights
5. Legal Bases for Processing
We process personal data only where there is a lawful basis to do so under applicable data protection law.
Depending on the circumstances, this may include:
Performance of a contract
We may process your information when this is necessary to process and fulfil an order or otherwise provide products or services requested by you.
Legal obligations
We may process personal data where this is necessary to comply with legal obligations, including accounting, tax, consumer protection and other applicable legislation.
Legitimate interests
We may process personal data where this is necessary for our legitimate business interests, provided that these interests do not override your fundamental rights and freedoms.
This may include improving our website, maintaining business relationships, preventing fraud and protecting our systems.
Consent
Where required by law, we will ask for your consent before processing personal data for certain purposes, such as particular marketing communications or non-essential cookies.
You may withdraw consent at any time.
6. Marketing Communications
If you have subscribed to receive marketing communications from Elev8 Hydration, we may send you information about products, promotions, launches, events and other Elev8 Hydration news.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Where required by law, we will only send marketing communications with your consent.
7. Payments
Payments made through our website may be processed by third-party payment providers.
Elev8 Hydration does not necessarily have access to or store your complete payment card details.
Payment providers process personal data in accordance with their own privacy policies and applicable data protection requirements.
8. Shopify and Other Service Providers
Our website and online store may be operated using third-party technology and service providers, including Shopify and other providers that support our business.
These providers may process personal data on our behalf for purposes such as website hosting, payment processing, order fulfilment, analytics, customer communication, marketing and website functionality.
We select service providers that provide appropriate safeguards for personal data and, where required, enter into appropriate data processing agreements.
9. Sharing of Personal Data
We do not sell or rent your personal data.
We may share personal data with trusted third parties where this is necessary to operate our business and provide our products and services.
These may include:
Payment providers
Delivery and logistics providers
Website and hosting providers
E-commerce platforms
IT and software providers
Email and marketing service providers
Accounting and financial service providers
Professional advisers
Government authorities or other parties where required by law
Where third parties process personal data on our behalf, we take reasonable steps to ensure that appropriate contractual and security measures are in place.
10. International Data Transfers
Some of our service providers may process personal data outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we will take appropriate measures to ensure that the transfer complies with applicable data protection legislation.
This may include relying on an adequacy decision of the European Commission or using appropriate safeguards such as Standard Contractual Clauses.
11. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
12. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required by law.
Certain information relating to orders, invoices, payments and financial transactions may need to be retained for the legally required accounting and tax retention periods.
When personal data is no longer required, we will take reasonable steps to delete or anonymise it.
13. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies may be used for purposes including:
Essential website functionality
Shopping cart and checkout functionality
Website security
Remembering preferences
Website analytics
Understanding how visitors use our website
Marketing and advertising, where applicable
Where required by law, we will request your consent before placing non-essential cookies on your device.
You can manage your cookie preferences through our cookie settings tool and, depending on your browser and device, through your browser settings.
For more information about the cookies used on our website, please see our Cookie Policy.
14. Your Privacy Rights
Under the GDPR and applicable Dutch privacy law, you may have the following rights:
Right of access: You may request a copy of the personal data we hold about you.
Right to rectification: You may ask us to correct inaccurate or incomplete information.
Right to erasure: In certain circumstances, you may request that we delete your personal data.
Right to restriction: In certain circumstances, you may request that we restrict the processing of your personal data.
Right to object: You may object to certain processing, including processing based on legitimate interests.
Right to data portability: In certain circumstances, you may request your personal data in a structured, commonly used and machine-readable format.
Right to withdraw consent: Where processing is based on consent, you may withdraw your consent at any time.
Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
15. Exercising Your Rights
To exercise any of your privacy rights, please contact us using the details below.
We may need to request additional information to verify your identity before fulfilling certain requests.
We will respond to requests within the period required by applicable data protection legislation.
Email: elev8electrolytes@gmail.com
16. Complaints
If you believe that we have not handled your personal data appropriately, we encourage you to contact us first so that we can try to resolve the matter.
You also have the right to lodge a complaint with the Dutch Data Protection Authority:
Autoriteit Persoonsgegevens
Website: elev8electrolytes.com
17. Children's Privacy
Our website and products are not specifically directed towards children.
We do not knowingly collect personal data from children without appropriate parental or legal consent where such consent is required by law.
If you believe that a child has provided us with personal data without the appropriate consent, please contact us so that we can take appropriate action.
18. Links to Third-Party Websites
Our website may contain links to third-party websites or services.
Elev8 Hydration is not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology or applicable legislation.
Any changes will be published on this page with an updated "Last updated" date.
We encourage you to review this Privacy Policy periodically.
20. Contact
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal data is processed, please contact us:
Elev8 Hydration
KVK: 42052603
Email: elev8electrolytes@gmail.com
Website: elev8electrolytes.com